Configure communications between VIPRE agents for Hyper-V and VIPRE Site Service. Review and adjust settings as agent environment grows beyond 500 agents.

Manage Agent Communication

The Communication screen enables you to control how agents communicate with VIPRE Site Service (VSS). The default settings are suitable for environments that consist of 100 to 400 agents, including agents running on laptops. Larger environments of around 500+ agents may require adjustments to these defaults. Modify agent communication intervals only if it becomes necessary.

To manage agent communication intervals with VSS:

1. From Site Navigator, double-click the Hyper-V policy you want to configure.
2. From the left pane of the Policy Properties screen, expand Agent and click Communication.
3. Configure the following communication Intervals:

• Mark agents inactive after no contact in minutes:set the length of time an agent is quiet prior to being marked inactive by VSS.
  • The default value is 30 minutes. The length of time can be set between 0 and 10080 minutes.
  • The recommended length of time is three times the longest heartbeat interval.
• Remove agents that have not communicated with the server in days: remove agent data from the Management Console if there is no communication between the agent and VSS for a specified number of days. The agent remains installed on the host computer and can be reused if the computer is protected again.

4. Configure the following Server settings

• In the Policy Server field, enter the machine Name or IP address of the VIPRE server that distributes policy updates to the agents managed by this policy.

5. Configure Site Server Settings for Agent Interaction:

Important! The following option must not be used unless instructed by a technical support representative.

• Archive agent event files: (This setting is for DEBUGGING WITH TECH SUPPORT ONLY) scanning and Active Protection reports coming from an agent are stored in the "Incoming XML" folder. The information is then stripped out of the XML and stored in a database, and the XML file deleted. Selecting this option moves the XML file into the "ProcessedXML" folder where the file is stored until deleted manually. Storing this file is useful only for debugging and is best when working with Technical Support.
• Notify agents of pending work: when you make a change to a policy, VSS stores the information in a deferred work queue. Agents get that information during their next scheduled communication. Selecting this option causes VSS to contact the agent and tell them to do a heartbeat and get the information prior to the scheduled time.

6. Click Apply and OK.