Domains

Written By Marissa Fegan (Super Administrator)

Updated at March 22nd, 2023

The Domains page Domain Listing table and its associated functionality.

Section Description/Options
Domains Pending Verification

List of inactive domains that are pending verification

  • Domain: The name of the specific domain entry
  • Verify Users: The method used to verify users (e.g. via SMTP or via User List/LDAP)
  • Verification Status: The domain entry is not verified; click the link to open the verification process
Domain Table

Displays a list of domains that belong to the current customer account.

  • Domain: The name of the specific domain entry.
  • MX: The current status of the MX record.
    • OK: This internal domain is verified to have a secure internal IP address.
    • Custom MX: This external domain is verified to have a secure internal IP address.
    • External IP: This domain has an unverified external IP address.
    • No MX: A domain without an MX record.
  • Site: The website associated with the given domain.
  • Verify Users: Determines which protocol will be used to verify the mailboxes associated with this domain.
  • Firewall Status: The state of the firewall of the specific domain.
  • Queue Emails: Number of emails currently waiting in the queue.
  • Total Users: The total number of mailboxes beneath a specific domain entry.
  • Additional Options: Alert, Settings, Delete/Purge, Restore (see details below)
Additional Options

Buttons that allow access to extended functionality.

  • Alert (Red triangle exclamation): Opens the Domain Errors panel, which displays any errors associated with the domain.
  • Settings (blue): Displays the Domain Settings panel, which controls mail settings. (See details for Domain Settings below)
  • Trashcan: Permanently deletes the domain entry.
Domain Settings

These settings can be edited by clicking the blue Settings icon under Additional Options, which displays detailed information for a specific domain.

  • Domain: The name of the given domain entry
  • Site: Allows selection of the specific host that will route the mail.
  • Routing: Determine whether to deliver to or redirect to
  • Verify Users: Choose whether to verify users via User List/LDAP or SMTP
  • Primary Domain: Checking this box forces this domain entry to be considered the primary domain.
  • Alias Domain: Checking the Alias Domain box will set this domain as an alias of a selected parent domain. Any mailbox within the alias domain that shares a name with a mailbox in the parent domain will be treated as a secondary address of that mailbox.
  • Parent Domain: Mailboxes within the parent domain will see all email in continuity addressed to this parent domain and any alias domains with the same local part.

For example, having a primary domain of one.com and an alias domain of two.com, john.smith@one.com will see all email to both john.smith@one.com and john.smith@two.com in his continuity view and spam reports.