This page lists the error codes for SAML - SSO configuration.
| Code | Error Message | Details |
|---|---|---|
|
00 |
Mailbox Not Found |
Email address not found on VEC portal. Includes case when the customer does not exist |
|
01 |
Customer Not Supported |
The customer does not support login with the given authentication method. |
|
02 |
Invalid Mailbox Format |
Error for when the customer tries to do a login (service provider initiated) with an invalid email format. For example, user.something |
|
03 |
Mailbox Mismatched |
Error for Service Provided initiated when the mailbox used to start the login is not the same authenticated in the IDP. For example, the user requests the login with “my.email@domain.com” in the Portal UI. When redirected to the IDP, a different user does the login (user.b@otherdomain.com). This error also might happen when there is already a user logged in the IDP (user.a@domain.com), and in the Portal UI, a different user tries to log in using SSO (user.b@domain.com) |
|
11 |
Invalid Data Format |
The given encrypted data does not conform to the agreed format. |
|
12 |
Failed to Decrypt |
Failed to decrypt the given encrypted data with the stored private key. |
|
13 |
Encrypted Data Expired |
The given encrypted data is already expired. |
|
20 |
SAML Version Not Supported |
SAML version is not SAML 2.0: upgrade SAML version. |
|
21 |
SAML Not Enabled |
SAML is currently in test mode for this mailbox. SAML must be enabled to complete the full single sign on process. |
|
22 |
SAML Misconfigured |
SAML settings configuration does not exist or is missing required information. |
|
23 |
SAML Response Corrupted |
SAML Response not found or could not be parsed because it was not valid XML. |
|
24 |
SAML Response Invalid |
SAML Response was valid XML but the assertion had incorrect information or was missing required elements. |
|
25 |
SAML Response Expired |
SAML Response has expired before being processed by the server. |
|
26 |
SAML Mailbox Attribute Invalid |
SAML settings designate an attribute to be used to map the response to a mailbox, but that attribute was not present in the response or it did not contain any mailboxes. |
|
94 |
SAML Test Completed Failure |
SAML test connection already completed. Test connection failed |
|
95 |
SAML Test Not Started |
SAML test connection not started |
|
96 |
SAML Test Completed Success |
SAML test connection already completed. Test connection was successful |
|
97 |
SAML Test In Progress |
An existing SAML test connection already in progress |
|
98 |
Tracker ID Expired |
Tracker ID expired. |
|
99 |
Internal Server Error |
Service has miscellaneous server issues occurring. |