In the Summer of 2021, VIPRE released a new web client. Technical details and release notes can be found here. This article walks end users through the required actions needed to complete your migration to the new webmail client as well as some troubleshooting steps.
Important terms to remember:
- Webmail 4 is defined as users who log in to webmail4.com to read their email or users who have a local email client configured to send/receive email via inbound.electric.net and outbound.electric.net
- Webmail 3/5 is defined as users who log in to login.fusemail.com, users who log in to the de-branded wm.mailanyone.net, or users who have a local email client configured to send/receive email from pop.fusemail.net, imap.fusemail.net, and smtp.fusemail.net
VIPRE Recommends
It's very common to set up a browser or email client with a username and password to connect on an email service, then forget the password. To help avoid disruptions, we recommend attempting to log in to our new webmail clients before the switchover (see: Timeline of Events in the Release Notes) to ensure you have the current password. If not, use the old interface while it's still available to reset your password.
Export & Import Contacts
Webmail 4
To export your contacts from Webmail 4:
- Log in to the webmail portal
- Navigate to Contacts
- Select Export All as CSV
To import your contacts into new Webmail:
- Log in to the new portal located at https://beta.webmail4.com
- Select Contacts in the left-side menu
- Click Import in the top-right menu
- An Import contacts window will pop up; Webmail supports both CSV files and vCard
- Attach your exported contacts file and click Import
Your contacts have been imported into the new webmail client!
Webmail 3/5
To export your contacts in Webmail 3/5:
- Log in to the webmail portal
- Navigate to Contacts icon
- Select Export as either CSV or as a vCard
To import your contacts into the Webmail:
- Log in to the new portal located at https://beta-wm.mailanyone.net
- Select Contacts in the left-side menu
- Click Import in the top-right menu
- An Import contacts window will pop up; Webmail supports both CSV files and vCard
- Attach your exported contacts file and click Import
Your contacts have been imported into the new webmail client!
Add Calendar Events
Calendar events from the old webmail client won't be migrated automatically so this will be a manual process for you. It may be easier to have two browsers open side-by-side to complete this process.
- In the first browser, navigate to the old webmail client
- Click on Calendar and use the arrows at the top to navigate through the calendar to find any events that need to be moved over to the new webmail client
- In the second browser, navigate to the new webmail client
- Click on Calendar
- Select New event in the top-left
- Enter the details of your event and click Save
- Repeat steps 4-6 until all desired events have been moved over to the new webmail client
Troubleshooting
While it's not possible to provide details for every scenario, here are a few we've collected here to help you. If you require further assistance, please contact Support.
Inbound and Outbound Server Settings
On Wednesday, August 25th, Plain Text Authentication was disabled for all accounts. If you were using Plain Text Authentication, please see the IMAP, POP, and SMTP settings for VIPRE Hosted Webmail 3 or 5 below, and switch to TLS/SSL with the correct server and port numbers.
Please note that configuring and troubleshooting third-party applications and devices is outside the scope of support provided by VIPRE. Some mail clients and software may have additional settings or call their settings different names. Please consult their documentation for additional details.
Inbound Server Settings
- IMAP Settings: imap.mailanyone.net : port 993 using SSL
- POP Settings: pop.mailanyone.net : port 995 using SSL
Outbound Server Settings
-
SMTP Settings: smtp.mailanyone.net : port 587 using TLS or STARTTLS, port 465 using SSL
Update iOS Mail Settings for Webmail
- From the home screen on your iOS device, select Settings
- Select Mail, then Accounts
- On the Accounts screen, select your email account
- Tap on your email address
- To update incoming settings, select Advanced Settings, or to update outbound settings, select SMTP
- If selecting Advanced, tap the toggle next to Use SSL to turn it green and set Server Port number 993 (if using IMAP) or 995 (if using POP)
- If selecting SMTP, select the primary server (either smtp.fusemail.net or smtp.mailanyone.net)
- Update Outgoing Mail Server settings as appropriate:
- Host Name: smtp.fusemail.net
- Tap the toggle next to Use SSL to turn it green
- Set Server Port to port 465
Update Account Settings in Outlook (Windows)
- From the Windows Start Menu, navigate to the Control Panel
- In the top-right, select View by: Large icons from the drop-down menu
- Select Mail; a small window will pop up called Mail Setup
- Click E-mail Accounts... to select your existing profile and settings
- Click on the account you want to change then select Change
- At the bottom of the Change Account screen, select More Settings...
- Under the Outgoing Server tab, choose the following options:
- My outgoing server (SMTP) requires authentication
- Use the same settings as my incoming mail server
- Under the Advanced tab:
- If using IMAP, set the Incoming server (IMAP) port number to: 993
- If using POP, set the Incoming server (POP) port number to: 995
- Select the type of encrypted connection as: SSL/TLS
- If using SSL or SSL/TLS, set the Outgoing server (SMTP) port number to: 465
- Select the type of encrypted connection as: SSL or SSL/TLS
- If using TLS or STARTTLS, set the Outgoing server (SMTP) port number to: 587
- Select the type of encrypted connection as: TLS or STARTTLS
- Select the type of encrypted connection as: TLS or STARTTLS