Product release information for the VIPRE Plugin for ConnectWise Automate version 3.4.1.2, release date Oct 30, 2019
What's New
This hotfix resolves the following bug.
- LABTECH-797 - Agent sync might fail for large sites that have a substantial quarantine history, slow network connection, many agents, or some combination of these factors.
Supported Environments
This version of the VIPRE Plugin supports the following environments
- LabTech / ConnectWise Automate 12 and higher
- LabTech / ConnectWise Automate 11 and higher
- VIPRE Site Manager
- VIPRE Endpoint Security - Cloud Edition
- VIPRE Endpoint Security - Server Edition 9.6 and higher
Known Issues and Workarounds
This section lists issues that are known at the time of release. In some cases, these are bugs that we are working to resolve with a subsequent release. Other items may be due to causes outside of our control, such as bugs with other vendors' software. In all cases, we have tried to provide a workaround for you to consider, should you experience an issue.
If you have questions about a specific issue, please provide the issue ID (if applicable) when contacting our Technical Support team.
When attempting to connect to an on-prem VIPRE Console using invalid credentials, you are unable to retry until the database agents have been restarted [LABTECH-463]
Workaround: Restart the DBAgent service:
To restart the DBAgent service
- Open Services.msc in the ConnectWise Automate server
- Locate Labtech Database Agent and restart it
The quarantine details for VIPRE Cloud and VIPRE Server agents are displayed differently [ LABTECH-554]
Workaround: Cloud agents currently show a condensed version of the same status, such as “SCAN” for “Custom Scan”, or “SEVERE” for “Severe Risk”.