Agent Statuses

What do the different statuses of the VIPRE Agent mean?

Written By Cindy Johnson (Super Administrator)

Updated at January 17th, 2023

Table of Contents

Troubleshooting

VIPRE Agents have the following status types:

Status	Description
Agent Download Failed	Micro Installer was unable to download the agent software and that the agent installation failed How to fix: Go to Site Properties>Updates and confirm the software is downloaded Verify that you have what is required to update the VIPRE console Verify the Update Server under "Communication" in the policy's properties
Agent Installation Failed	An agent was not installed successfully How to fix: Check the C:\ProgramData\VIPRE Business Agent\Logs\AgentMSI.csv log in the Agent's Volatile Data folder for an error Click HERE to search for the Error Number on the VIPRE Helpdesk If reinstalling, click HERE to ensure remnants of previous installations are removed
Agent Shutdown	The machine on which the agent resides has been shut down
Begin Custom Scan	A Custom Scan is in progress; this can be a right-click scan, a USB drive scan or a custom scan that was configured on the agent
Begin Scanning	A Quick Scan has begun
Begin Scanning Full	A Full Scan has begun
Cleaning	An agent is cleaning threats
Defs Update Complete	An agent's definitions were successfully updated
Downgrade Ignored	A user tried to install a downgraded version of VIPRE (for example, a VPE agent over a VEP agent) and the downgrade is being ignored
Downloading Admin Action	The Admin Action script (tool to remove 3rd party agents) is being downloaded onto the machine where the agent is going to be installed
Downloading MSI	The MSI Installer package is being downloaded onto the machine where the agent is going to be installed
Installing Agent	An agent is being installed
Installing Micro Installer	The Micro Installer is being installed How to fix: If the system is a notebook/laptop, ensure it is on AC Power Click HERE to confirm and resolve agent communication issues Ensure the "IPRE Microinstaller is not already installed on the system If reinstalling, Click HERE to ensure remnants of previous installations are removed
Installing Patches	Missing patches are being installed
Installation Complete	Patch installation is complete
Needs Credentials	None of the credentials specified in Site Properties > Agent Installation are valid for the computer How to fix: Open the Endpoint Server console and select Site Properties Navigate to Agent Installation and select Add When prompted, enter credentials with administrative rights on the endpoint in question Note: For Workgroups, enter the System Name for "Domain" Enter the System's Name in "Test Computer" Select OK, then Apply, and then OK Right-Click the Agent in the Unprotected Tab and select Rescan Selected Computer(s) Select the status once it changes to Install Agent to install the agent software on the endpoint
Not Communicating	An agent is no longer communicating and the last contact time was an indeterminate amount of time How to fix: Confirm the system is powered on and connected to the network Confirm Network Discovery and File & Printer Sharing are enabled (Windows Vista+)
Not Found	NetBIOS or Active Directory queries cannot find the computer on the network
Protect Now	The agent is not installed on the computer
Patch Scanning	A scan for missing patches is in progress
Protected	An agent has successfully installed
Reboot Required	The machine on which the agent is installed requires a reboot (usually after the agent was installed)
Running Admin Action	An admin action script is being run to remove 3rd party agent
Scan Aborted	The scan was aborted by the user
Scan Complete	The scan has completed
Scan Failed	The scan failed for an unspecified reason
Scan Paused	A scan was paused by the user
Scanning Cookies	An agent is scanning cookies
Scanning Files	An agent is scanning files
Scanning Folders	An agent is scanning folders
Scanning Memory	An agent is scanning the PC’s memory, including its processes
Scanning Registry	An agent is scanning the Windows registry
Updating Defs	An agent is updating its definitions
Updates Failed	Updates for the agent failed
Uploading MSI Log	The log of the installation is inserted into the database where VSS is located
Updating Software	An agent's software is being updated
User Remediation	A user has selected to do something with a found threat (quarantine or remove)

Troubleshooting

Our VIPRE Support team has created several troubleshooting articles to assist in fixing some of the above error status messages.

Visit the VIPRE Helpdesk Technical Support Site

VIPRE Security Knowledge

Troubleshooting

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