Manage iOS devices that are protected by VIPRE, through the VIPRE console. This article explains the various tabs and describes the information shown under each.

The VIPRE Console enables you to interact with iOS devices, even if they are outside the network (in different geographical areas). This can be done from the Protected Devices tab of a selected iOS policy. Through the right-click menu, you are able to view and edit device details, as well as perform security actions when device security is breached or if the device is stolen.

To interact with iOS agents:

1. From Site Navigator, select the iOS policy that has the agents you want to manage.
2. From the Protected Devices tab, select one or more agent(s). Use Ctrl or Shift for multiple selections.
3. Right-click one of the selected agent(s) and select any of the following options:

• Refresh: select to refresh the data on the screen.
• Print\Email\Export: select to print, email, or export the entire contents of the grid. Once selected, a preview pane displays how the grid will be printed. From the preview pane, you can modify the background (including the color or watermark), change the print settings, export the grid as a PDF document, and send it via email in any of several formats, including PDF, MHT, RTF, Excel, CSV, TXT, or an image file. Note that you can select the columns that will display and in what order before printing, emailing, or exporting
• Expand All: select to expand the outline and see more entries.
• Collapse All: select to collapse the outline and see fewer entries.
• Agent Details: select to display Agent Details.
• Edit Note: click to display a text box to enter a note for the selected agent. You can only enter a note for one agent at a time.
• Lost Device...: opens the Lost Device tab to perform security operations. 
• Deactivate Device: deactivates the iOS device and removes it from the VIPRE Console. To add the device again, the user must reenter the access code.
• Add and Install Agent(s): select to display the Installing VIPRE to your Computers dialog box and add agents to the Agent Catalog and install them on computers.
• Grid Colors: select to open the Agent Grid Colors dialog box where you can modify the colors in the grid.

Lost Device Tab 

The Lost Device tab enables you to perform security operations on lost or stolen devices. Through this tab you are able to:

• Lock Device: sends a command to the device to force it to lock. This helps prevent unauthorized people from accessing the lost or stolen device.
• Wipe: erases all data from the smart-phone or tablet. This yields great security control over stolen devices that contain sensitive information.
• Clear Passcode: removes the access passcode from the device, allowing you to gain access.

For these features to work, Device Administrator must be activated on the device during the initial setup of VIPRE Business Mobile Security.

To access the Lost Device tab:

1. From Site Navigator, select the iOS policy that has the agents you want to manage.
2. From the Protected Devices tab, select one or more agent(s) using the Ctrl or Shift keys.
3. Right-click and select Agent Details...
4. Click the Lost Device tab and perform any of the following operations:

Lock Device: A command is sent to lock the device.

1. Click Lock Device.
2. Click Yes to confirm.

Wipe: Information stored on the device is erased and the device is restored to the default state

1. Click Wipe and then click OK to confirm.
2. Click OK to close the Agent Details dialog.

Clear Passcode

1. Click Clear Passcode. The existing passcode is immediately removed from the device.