Product Information
VIPRE Identity Shield keeps your private details out of the bad guys’ hands with the ultimate privacy maintenance software! It scans your computer for exposed personal information that can endanger your identity, allowing you to see the details and clean your system with a click.
What's New
This hotfix release corrects the following bug.
- License management - Product fails to properly register under certain circumstances.
System Requirements
Important: VIPRE Identity Shield uses advanced technologies for today’s newer operating systems and does not install on Windows XP or Vista.
Hardware and Operating Systems
To install and run VIPRE Identity Shield, you need a PC with
- 50 MB of hard drive space
- At least 1 GB of RAM
- Dual-core processor (recommended)
- Internet connection (broadband recommended)
- 32- or 64-bit versions of either
- Windows 10 (all versions)
- Windows 8.1
- Windows 7 (latest service pack)
Web Browsers
Our Tracking blocker extensions are currently available for the latest versions of
- Microsoft® Edge
- Mozilla® Firefox®
- Google Chrome™
Our Browsing and tracking records feature currently supports the latest versions of
- Microsoft® Edge
- Microsoft® Internet Explorer
- Mozilla® Firefox®
- Google Chrome™
Product and company names are trademarks and registered trademarks of their respective owners.
Known Issues and Workarounds
This section lists issues that are known at the time of release. In some cases, these are bugs that we are working to resolve with a subsequent release. Other items may be due to causes outside of our control, such as bugs with other vendors' software. In all cases, we have tried to provide a workaround for you to consider, should you experience an issue.
If you have questions about a specific issue, please provide the issue ID (if applicable) when contacting our Technical Support team.
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Issue: The Microsoft Edge browser extension says it's from "an unknown source" [IDSHIELD-21] In Microsoft Edge, when viewing the details of the web browser extension, the descriptive text reads "From an unknown source”. Workaround: None. The extension works correctly. This text will be updated in a future release. |
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Issue: Can't use webcam blocker. Error message "Camera is being used by another application!" is displayed [IDSHIELD-33] When attempting to enable the webcam blocker, an error message is displayed. The text of the message is Camera is being used by another application! Please close all applications using this device and click on "Retry". Alternatively, you can reboot your computer for the configuration changes made to the system to take effect. Save your work and click "Yes" to restart now or "No" to cancel configuration changes. Workaround: Either Retry or click Yes to restart your computer. This is an issue with how Windows determines if other applications are using a webcam. The extension works correctly. This text will be updated in a future release. |
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Issue: Pop-up window about my scans has different scan numbers than the main product screen [IDSHIELD-36] The scan summary notification pop-up may not display the same scan information as the actual product screen. Workaround: None. The function of the pop-up notification is to alert you that you have completed a scan, but have not yet taken action. The details in the "notification graphic" may not reflect the details in the actual scan screen. |
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Issue: Trying to enter captcha information on websites does not work [IDSHIELD-103] When entering captcha information on a website, the captcha check fails with the Tracking Blocker enabled. Workaround 1: Stop blocking tracking for the website To stop blocking tracking for a website1. When visiting the website with the captcha, open the VIPRE Identity Shield Tracking Blocker extension in your browser 2. On the Home tab, switch "Block tracking attempts for this site" to No Warning: If you turn off the tracking blocker for a website, the site will be able to track you and potentially gather personal information! 3. Remember to re-enable the tracking blocker for this website when done! Workaround 2: Temporarily disable the Tracking Blocker To turn off blocking tracking for all websites1. Open the VIPRE Identity Shield application 2. On the Tracking Blocker tab, switch Tracking Blocker to Disabled Warning: If you turn off the tracking blocker, all websites will be able to track you and potentially gather personal information! 3. Remember to re-enable the tracking blocker when done! |
Bugs Fixed in This Release
Bugs fixed with this release are listed in this section.
License management - Product fails to properly register under certain circumstances.