This article provides a step-by-step process for deploying the VIPRE Cloud Agent for Windows using the MSI installer through DATTO RMM. By leveraging the automation and scripting capabilities of DATTO RMM, you can efficiently deploy the agent across multiple devices.

Prerequisites

• Ensure you have administrative access to the RMM tool
• Download the latest version of the VIPRE Cloud Agent MSI installer from the VIPRE Security portal
• From the Deploy Agents screen, select the Download Installer option for the appropriate OS 
• Verify that all target machines meet the system requirements for the VIPRE Cloud Agent for Windows
• Familiarity with DATTO RMM Automation & Scripting
  • Reference DATTO RMM’s scripting guide for additional details: DATTO RMM Scripting Documentation

Step 1 - Upload the MSI Installer to the DATTO RMM Repository

Before starting the deployment, ensure that the VIPRE MSI installer is accessible within DATTO RMM:

1. Navigate to Automation > Components within DATTO RMM
2. Upload the VIPRE Cloud Agent MSI installer to the repository

Step 2 - Create a Script to Deploy the VIPRE MSI Installer

DATTO RMM allows you to create custom scripts to deploy software. To deploy the VIPRE MSI installer:

1. Go to Automation > Components
2. Click on New Component and select Script

Script Configuration

• Name: Provide a descriptive name for your script (e.g., “Deploy VIPRE Cloud Agent”)
• Script Type: Choose Batch

Script Commands

Use the following script to silently install the VIPRE Cloud Agent.

msiexec /i "VIPREEndpointAgent.msi" /quiet /norestart

Adjust the file path to point to the location where the MSI installer is stored within the DATTO RMM repository, and update the MSI name to reflect the download MSI from the customer's management console.

Optional Script Parameters

If you need to specify a custom installation directory or additional configurations, add them as parameters. For example:

msiexec /i "VIPREEndpointAgent.msi" INSTALLDIR="C:\Path\To\Install" /quiet /norestart

Ensure to include any custom VIPRE settings or parameters as required, and update the MSI name to reflect the download MSI from the customer's management console.

Step 3 - Define the Target Devices

Once the script is configured, define the devices where the VIPRE agent will be installed:

• Go to the Targets tab within the script component
• Select the endpoints or device groups from your Device Filters
• Make sure that the target devices are online and ready to receive the deployment

Step 4 - Schedule or Execute the Deployment

You can choose to deploy immediately or schedule the deployment for a specific time:

• From the script editor, click on Run or Schedule
• Depending on your environment's needs, you can deploy now or at a later time
  • Off-peak hours are recommended for larger deployments to reduce network congestion

Step 5 - Monitor the Deployment

Once the deployment is initiated, monitor its progress:

• View the Job Status in Automation > Jobs
• Check for any errors or failed deployments. The most common issues include:
  • Network connectivity problems
  • Devices being offline or non-compliant with system requirements
• Use DATTO RMM’s built-in reporting and logging features to track the success of the deployment

Step 6 - Verify the Installation

After the deployment, ensure the VIPRE Cloud Agent for Windows is successfully installed by:

• Checking the Programs and Features list on Windows machines
• Verifying that VIPRE services are running properly

Additionally, log into the VIPRE Cloud Console to confirm that the new endpoints are registering and reporting correctly.

Step 7 - Troubleshooting

If the deployment fails on any endpoints:

• Review the logs generated by the RMM tool for any error codes or messages
• Ensure the target machines meet the minimum system requirements for the VIPRE Endpoint Cloud Agent
• Verify that no other security software is blocking the installation

For more troubleshooting assistance, refer to DATTO RMM's scripting documentation: DATTO RMM Scripting Documentation.

Post-Deployment Actions

• Regularly update the VIPRE agent by scheduling future deployments of new MSI versions as they are released
• Set up automated monitoring policies in DATTO RMM to ensure the agent remains operational on all devices

The steps listed in this article will help you efficiently deploy the VIPRE Cloud Agent for Windows using DATTO RMM. Ensure regular monitoring and updates of the agent post-deployment to maintain optimal security across your environment.

For further assistance, contact VIPRE Support or refer to the DATTO RMM Knowledge Base.