What is VIPRE Endpoint MDR?
VIPRE Endpoint MDR is an overlay for VIPRE Endpoint Detection & Response (EDR) that provides 24/7 monitoring and incident coverage. Our team of security experts will monitor your console 24 hours a day, seven days a week, 365 days a year to react to any new incidents, and then will quickly triage, investigate, and provide remediation guidance to your internal teams.
After your initial onboarding, we will handle the initial incident response, escalating to your internal teams as needed for containment, cleanup, remediation, and hardening. You even have the option of allowing us to isolate potentially infected hosts on your network to prevent attack spread.
Quarterly security reviews will keep you in the loop about longer-term trends in the security of your organization and will highlight the value of this solution while ensuring that your environment - and your security solution - is kept in tip-top shape and operating effectively. This solution guarantees a 1 hour response time for new critical incidents, with full remediation recommendations provided within 2 hours.
You will benefit from IT security experts that handle dozens of incidents daily, and a friendly support team to make sure you don’t run into problems. Leverage our VIPRE Endpoint MDR solution to ensure that no threat to your environment is missed, and to help you reduce attack spread and dwell time while saving your internal team time and money.
We offer VIPRE Endpoint MDR at two levels designed to meet your organization's needs:
- VIPRE Endpoint MDR provides complete coverage for incident monitoring and investigation and then provides detailed analytics and recommendations to your internal teams to perform the remediation. Containment is available but is limited to network isolation of affected endpoints to prevent spread.
- VIPRE Endpoint MDR Premium goes a step further and provides everything within VIPRE Endpoint MDR, plus proactive incident response, including forensic analysis, containment, and remediation by the VIPRE team leveraging our Remote Shell and other technologies. Detected artifacts will be fully analyzed in sandbox environments to extract additional IoCs for further investigation and to support additional hardening.
Product Availability
These offerings are available to organizations large and small. Additionally, they are available for MSPs (Managed Service Providers) that wish to provide MDR services to their customers.
| Feature | Benefit | The VIPRE Difference |
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| Onboarding | We'll deploy VIPRE EDR to your environment and ensure that all agents are configured and operating correctly. |
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| 24x7x365 Monitoring | Our security analysts will monitor your instance of VIPRE EDR on a 24/7/365 basis for any new incidents. | Monitoring and assignment of new Incidents to response teams |
| Incident triage | Expert IT security personnel will review all incidents and ensure that they are properly handled, closing false positives or escalating any unhandled threats to the response team. |
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| False Positive/True Positive Analysis | We'll establish if an alert is a false positive after analysis and close the alert; in case of a true positive, a ticket will be generated and escalated to you. |
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| Incident Enrichment | We'll review incidents and attach contextual information gleaned from OSINT sources. |
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| Analyst notes and remediation recommendations | Human analyst insight is added to each Incident as part of our initial triage and analysis. |
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| Incident Escalation | We’ll escalate all incidents to your team for resolution. |
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| 24x7x365 Tech Support | We'll provide support to you for all product-related issues. |
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| Quarterly Executive Reporting | We'll provide a monthly executive summary of activity within the MDR service, including incident summaries, environment changes, and long term trends. |
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| Service Level Agreements (SLA) | The agreed time within which customers will be notified of any new incidents, broken out into separate SLAs for initial incident acknowledgment/assignment; for incident response, and for responding to customer requests for clarification. |
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Why VIPRE?
VIPRE Security Group puts more than twenty years of advanced security intelligence, cutting-edge machine learning, real-time behavioral analysis, and a comprehensive threat intelligence network to work defending against known and unknown attacks. Our supportive approach to MDR is suitable for all small to medium-sized businesses.
- The Best Protection at the Best Price – VIPRE EDR is consistently ranked in the top tier alongside other market leaders in comprehensive independent tests
- Ease of Use - VIPRE’s intuitive solutions make it easier to secure your endpoints from ransomware and other threats
- Rapid Deployment - We can quickly deploy VIPRE EDR with minimal disruption to day-to-day activities
- Reduced Downtime - VIPRE enables both speed and security, protecting you from malware without slowing down any processes
- Award-winning Support - included with all of our solutions is access to our award-winning, highly qualified global tech support team with a consistent 90%+ CSAT rating.
VIPRE Endpoint Detection & Response is an important solution to ensure that your endpoints are protected against malware, remote compromise, and insider threats. But EDR solutions like ours require some care & feeding to achieve the best value and provide complete protection. VIPRE Endpoint MDR (or MDR Premium) provides an outsourced management layer to ensure that you get the best protection from your EDR solution. To detect and respond instantly to endpoint threats with next-generation EDR and antivirus technology built for SMEs and the partners that serve them without our MDR offering, you can find more detailed information on the VIPRE website.
Onboarding - What to Expect
Our team of experts will work closely with you to ensure a seamless deployment and integration of our solution into your infrastructure. You will receive an email from us to the original email requesting contact information for a primary point of contact, an escalation point of contact, an emergency point of contact for critical events, and at least three date/time options for our deployment call and walkthrough.
We'll verify all service agreements during the deployment call and review the product, including all options, with you. You'll also have the opportunity to address any questions or concerns you may have during our scheduled deployment call.