If you need to stop the VIPRE agent service on an endpoint device, follow these steps.
Warning
When an agent is stopped, VIPRE Cloud can no longer communicate with the device. You will need to manually restart the device or agent to restore the connection between VIPRE Cloud and the agent. Refer to Related Articles for more details on restarting an agent.
You should only stop an agent as part of advanced troubleshooting or as requested by VIPRE Support.
Stop the agent on a device
If you need to halt or stop the agent software on an endpoint device, the best way to do so is through the VIPRE Cloud console.
To stop an agent
- Log in to VIPRE Cloud
- Select Devices, then select the device name
- From the top-right of the device summary screen, select Stop Agent
- A warning will be displayed; select Yes to stop the agent
VIPRE Cloud will request that the agent service be terminated on the endpoint device. You will need to manually restart the device or agent to restore the connection between VIPRE Cloud and the agent. Refer to Related Articles for more details on restarting an agent.