Release Notes for VIPRE Plugin - Sep 23, 2020

Written By Marissa Fegan (Super Administrator)

Updated at September 18th, 2020

Release Notes for VIPRE Plugin for Connectwise Automate version 3.6 released on September 23, 2020.

What's New

In this latest release, one of our most commonly asked-for features for VIPRE Site Manager (VSM) is to add a concept of global policies to make managing many clients easier. A while back, we added global exclusions; now, we've added a global policy capability as well. You can now define VSM-level policies, and your client sites can reference those policies. Local policies will still be supported and can override the global policy, but for most clients, you should be able to define things once and then re-use them.

Refer to Related Articles for more information on Global Policies and how to use them.

While using the VIPRE Plugin, you'll also notice we've added a Settings option to the Dashboard tab that has options allowing you to enable verbose logging.


Special Instructions

Verbose Agent or Policy Sync Logging should only be enabled once you have been directed to by Support.

System Requirements

Product or Component Supported Environments
VIPRE Plugin for ConnectWise Automate
  • LabTech / ConnectWise Automate 11 and higher
  • VIPRE Site Manager
  • VIPRE Endpoint Security Cloud
  • VIPRE Endpoint Security Server 9.6 and higher

Bugs Fixed in this Release

  • [LABTECH-794] - All column names are now capitalized
  • [LABTECH-906] -  Refresh tab data on tab changes makes User Interface more responsive and intuitive

Known Issues and Workarounds

This section lists issues that are known at the time of release. In some cases, these are bugs that we are working to resolve with a subsequent release. Other items may be due to causes outside of our control, such as bugs with other vendors' software. In all cases, we have tried to provide a workaround for you to consider, should you experience an issue.

If you have questions about a specific issue, please provide the issue ID (if applicable) when contacting our Technical Support team.

Ticket Number Description Workaround
LABTECH-463 When attempting to connect to an on-premises VIPRE Console using invalid credentials, you are unable to retry with valid credentials until the database agents have been restarted Restart the DBAgent service.
  1. Open services.msc in the ConnectWise Automate server
  2. Locate Labtech Database Agent and restart it.
LABTECH-554 The quarantine details for VIPRE Cloud and VIPRE Server agents are displayed differently.  Cloud agents currently show a condensed version of the same status such as "SCAN" for Custom Scan or "SEVERE" for Severe Risk.