This article outlines the process for deploying the VIPRE Cloud Agent for Windows using an MSI installer through a Remote Monitoring and Management (RMM) tool. 

Prerequisites

• Ensure you have administrative access to the RMM tool
• Download the latest version of the VIPRE Cloud Agent MSI installer from the VIPRE Security portal
  • From the Deploy Agents screen, select the Download Installer option for the appropriate OS 
• Verify that all target machines meet the system requirements for the VIPRE Cloud Agent for Windows

Step 1 - Prepare the MSI Installer

1. Save the VIPRE Cloud Agent MSI installer to a location the RMM tool can access (e.g., a shared network drive or the RMM's file repository).
2. Optionally, if we have offered a customized installer with specific configurations, ensure the correct version is used

Step 2 - Create a Deployment Package

Within your RMM tool:

3. Navigate to the Software Deployment or Scripts section, depending on the specific tool you're using
4. Create a new deployment package or script for the VIPRE Cloud Agent

Package Details

Installer File: Point to the location of the VIPRE MSI installer

Silent Installation Parameters: Use the following command for a silent install:

Optional Parameters:

If you need to specify a custom installation path, use: 

msiexec /i VIPREEndpointAgent.msi INSTALLDIR="C:\Path\To\Install" /quiet /norestart

Include any additional command-line switches required by your environment.

3. Define Target Devices

5. Select the endpoints or groups of devices where the VIPRE Cloud Agent should be installed
   • Depending on your RMM tool, you can filter by OS type, device tags, or geographical location
6. Ensure that the selected devices are online and reachable by the RMM for the installation process

4. Schedule Deployment

7. Schedule the deployment for a time that minimizes disruption to end users (e.g., after hours or during periods of low network usage)
   • If your RMM supports phased or staggered deployments, consider using these features to avoid overloading the network

5. Monitor the Deployment

8. Once the deployment starts, monitor the progress from the RMM dashboard
9. Check for any failures or errors in the deployment logs
   • Common issues include network connectivity problems or endpoints that are turned off

6. Post-Deployment Verification

After the installation is completed:

• Confirm that the VIPRE Cloud Agent is successfully installed on all endpoints by checking:
  • The Programs and Features list on Windows machines
  • The presence of VIPRE services running in the background
• From the VIPRE Cloud Console, verify that the new endpoints are appearing in the dashboard and reporting properly

7. Troubleshooting

If the deployment fails on any endpoints:

• Review the logs generated by the RMM tool for any error codes or messages
• Ensure the target machines meet the minimum system requirements for the VIPRE Endpoint Cloud Agent
• Verify that no other security software is blocking the installation

Additional Considerations

• Firewall and Proxy Settings: Ensure that firewall or proxy settings on target devices allow communication with VIPRE servers; you may need to whitelist specific URLs or IP ranges provided by VIPRE
• Reboot Policy: If necessary, plan for reboots after deployment by using the /norestart parameter during installation and scheduling reboots through the RMM tool later
• Maintenance Windows: Align deployments with maintenance windows to minimize the impact on end users

The steps listed in this article will help you efficiently deploy the VIPRE Cloud Agent for Windows using an MSI installer through your RMM tool. Ensure regular monitoring and updates of the agent post-deployment to maintain optimal security across your environment.

For further assistance, contact VIPRE Support.