Training Partner Console Migration Guide for MSPs

For Inspired eLearning powered by VIPRE and VIPRE MSP Partners

Written By Marissa Fegan (Super Administrator)

Updated at August 6th, 2024

MSP Partners are being migrated to our new Training Partner Console, an updated solution for VIPRE and Inspired eLearning (IeL) Partners.

Update

2024-04-04: This article applies only to MSP Partners until further notice.

 

 

What's New

With this new console, you will notice some great new features allowing for better reporting and more control of your customers. As part of this release, you will also notice we are consolidating our two security awareness training brands (currently known as VIPRE Security Awareness Training and IeL/Inspired eLearning) into the unified brand Inspired eLearning powered by VIPRE

We have been working hard to bring these improvements to our Training Partner Console and are excited to give you the following new features for MSPs:

  • New customer provisioning wizard - Provision and onboard new customers without the need to first contact us
  • Manage customer details - Ability to manage and edit customer details, including organization name and user license count
  • Suspend/Delete customers - Further manage your customers with the ability to suspend/unsuspend or delete them
  • New easy-to-use MSP Billing Reports - Setup new one-time reports or schedule recurring email reports that provide you with CSV data of your customers' usage, including active user count and deployment status

 

Need to Know Info

Account migrations will begin in April 2024. Your account administrators will receive email communications from us with additional details. Make sure to add no-reply@myvipre.com to your email Safe Lists.

This schedule will be updated, so bookmark this page and check back often.

Group Migration Date
MSPs in EMEA Weekend of 2024 April 13
MSPs in North America Weekend of 2024 April 20

Post-Migration: What to Expect 

Important

  • This migration is only for your partner account and will not affect your customer accounts
  • Prices will not change as a result of this migration
 

An email will be sent from notification@securityawarenesstraining.com to the email address for your designated Partner Admin confirming registration, including a password reset link and a link to the partner console.

New end-customers: Following the release of our new Training Partner Console and the migration of your MSP account, when you create a new customer using the new MSP self-provisioning features, you'll notice that we have updated our MSP package name from “SAT for MSPs” to “IeL SAT for MSPs". Also, the courses in the “IeL SAT for MSPs” package are white-labeled, meaning there are no logos inside the courses. The Training Partner Console, iLMS, and Onboarding emails will be branded as Inspired eLearning powered by VIPRE.

Existing end-customers: Your existing customers will keep their current courses (and course branding) and Learning Paths. As part of the migration, please note that we will not change your existing Learning Path. However, we will upgrade customers to the latest MSP package: IeL SAT for MSPs. This means that existing customer accounts receive a copy of our latest courses (white-labeled) which you can start to use as you wish, and you'll also have an optional new Learning Path available for the new courses. 

Please note the new Learning Path will not be published automatically.

Contact a Technical Account Manager should you require assistance moving to the new Learning Path. Use subject line “Partner Console Migration” to prioritize your request. 

Important

As mentioned above, existing customers will receive a white-labeled version of our latest courses which you may start to use as desired. At the admin level, you may notice that some courses appear duplicated. This is due to the latest courses in our new package having course names that are similar to the existing ones. 

Example: 

  • Old course name: VIPRE: Defending Against Phishers
  • New course name: Defending Against Phishers

Our Technical Account Manager team can help advise on how to make use of the latest courses that are being made available as part of this migration. Use subject line “Partner Console Migration” to prioritize your request. 

 

 

How to: Training Partner Console

Training Partner Console

The Training Partner Console is a web-based console where VIPRE and Inspired eLearning Partners can manage their organizations. Choose a tab below to learn more about that topic.

 

Access URL

Here are the links you can use to access the Training Partner Console based on your geographical location. If you are unsure which portal link is appropriate, please refer to your email or contact our Support team.

Region Training Partner Console URL
EMEA (United Kingdom, Ireland, DACH, and the Nordics) https://emea-partner.inspiredlms.com
North America https://us-partner.inspiredlms.com
 
 

Partner Admins

A Partner Admin is an administrative user account that you, our partner, have designated that can access the Training Partner Console.

Partner Admins have access to perform admin tasks, including:

  • Add New Organization
  • View/Edit Organization
  • Edit Packages
  • Edit User Count (which impacts billing)
  • Suspend/Deactivate Organizations
  • Delete Organizations
  • Log into and access Organizations (iLMS, PhishProof, StatZen)
  • Create/Download Reports

To add an admin account:

  1. Login to the Training Partner Console
  2. In the top right, click your name, then select Manage Admins
  3. Click +Add Partner Admin
  4. Add First Name
  5. Add Last Name
  6. Add email address
  7. Click Save

An email will be sent from notification@securityawarenesstraining.com to the email address for the designated admin confirming registration and including a link for password reset and a link to the partner console.

To manage an existing admin account:

  1. In the top right, click your name, then select Manage Admins
  2. You’ll notice a table of Partner Admins; under Actions, select one of the following options:
    • Send Welcome Email - this can double as a password reset option
    • Edit - gives you the ability to change name or email address
    • Delete - you will receive a prompt to confirm deletion
 

Create & Manage Customers

Partner Admins can add, edit, and delete organizations within your account.

To add a new organization:

  1. Login to the Training Partner Console
  2. Click Add Organization in the top part of the screen and fill in the following:
  3. Organization Name <Name of your customer's organization>
  4. First Name <First name of your customer's administrator>
  5. Last Name <Last name of your customer's administrator>
  6. Email ID <Email address of your customer's administrator>
  7. Send onboarding email? (check or uncheck)
    • An onboarding email will be sent to the above-mentioned email ID
  8. Active user count <Unlimited or specific #>
  9. Click Save & Next
  10. On the next page, choose the desired course packages
    • Click the checkbox next to the packages; to view which courses are included in the package, click the linked number
  11. Click Save & Next
  12. On the next page, choose which modules you’d like to turn on for the organization
    • Do you want to include PhishProof? On/Off
  13. Click Save & Preview
  14. You'll be presented with a summary of the details you've configured; from here, you can review and edit, click Back to make changes, click Cancel, or click Submit

After clicking OK, you'll be brought back to the Organizations list. Notice the Onboarding status and Actions column.

To manage organizations within the Partner console:

  1. Login to the Training Partner Console
  2. You'll see a table with a list of organizations that have already been created
    1. Slide the toggle above Actions in the top right to see only organizations currently being onboarded
  3. Under Actions, there are two options:
    1. Login - This will bring you to the iLMS Dashboard for that organization
    2. Edit - This will bring you to the organization's details where you can make edits as needed:
      • Three dots next to the organization name allow you to suspend or delete the organization
        1. To suspend an account, select Suspend
        2. A confirmation dialog box will appear; click Suspend
        3. You will be brought back to the list of organizations, and there will be a Suspended note next to the name of the organization
        4. Clicking on the name of the organization will show the organization's details with this banner at the top with options to Reactivate or Delete the account
          1. To delete an account, select Delete
          2. A confirmation dialog box will appear; type CONFIRM, then click Delete
      • Organization details such as the active number of users
      • Selected packages
      • Modules enabled/disabled

For complete documentation on iLMS and the PhishProof module, visit Security Awareness Training Support.

 

Partner Reports

  1. Login to the Training Partner Console
  2. Select Reports in the top navigation bar
  3. There is currently one report - Active User Count - and you are presented with two options:
    • Schedule & Email
    • Get Quick Report

To get a quick report, click Request Report on the right side of the screen. It will email you a copy of the report. You'll also be taken to the Download Reports screen, where you'll see the report, the date the report was generated, and the status of the report.

To schedule a report to be emailed, slide the toggle next to Schedule & Email so that it turns green. Choose a date and time for the report to start sending, as well as frequency options such as Every Day, Every Week, and Every Month. Add the email addresses that you want to receive this report and click Save & Schedule.

Reports will be presented in .CSV file format.

If you have questions, please reach out to our Support team.

 
 

For complete documentation on iLMS and the PhishProof module, visit Security Awareness Training Support.