We have changed the email header format that affects all automated notifications you may receive from us.
What is happening?
There are several automated email notifications you may receive from us as a VIPRE Cloud subscriber, depending on the scenario. The emails in these scenarios may contain additional information, including your site name and/or site ID or admin email address.
Changes to Existing Header
- From header will change to noreply+<your_site_name>@myvipre.com
- Exceptions for Endpoint Security Cloud and Site Manager: In cases where a site has not yet been created, the From header will not change and will remain no-reply@myvipre.com
New Headers
- X-VCLOUD-ENDPOINT-SITE-NAME: <your_site_name>
- X-VCLOUD-ENDPOINT-SITE-ID: <your_site_ID>
- In cases where a site has not been created yet, you may notice it will look like this instead: X-VCLOUD-ENDPOINT-SITE-ID: <provided_admin_email_address>
Examples
| Scenario | Email Headers |
|---|---|
| You purchased Endpoint Security Cloud, triggering the system to send you an automated Welcome email. |
|
| You were participating in a trial version of Endpoint Security Cloud and purchased it, converting the trial into the full product. |
|
| You subscribe to Endpoint Detection & Response, and an incident is detected, triggering the system to send an email notification. |
|
Who is affected?
Subscribers to the following VIPRE products will be affected:
- VIPRE Endpoint Security Cloud
- VIPRE Endpoint Detection & Response
- VIPRE Site Manager
If you have questions, please contact our Business Support team.
Thank you.