This guide provides instructions for deploying the VIPRE Cloud Agent using the MSI installer via Atera. Atera's easy-to-use Remote Monitoring and Management (RMM) platform allows for smooth software deployment across multiple endpoints.

Prerequisites

1. Administrative access to Atera.
2. The VIPRE Endpoint Cloud Agent MSI installer, which can be downloaded from the VIPRE Security portal.
3. Ensure that the target endpoints meet the system requirements for the VIPRE Endpoint Cloud Agent.

Step-by-Step Deployment

1. Upload the VIPRE MSI Installer to Atera

To deploy the VIPRE Endpoint Cloud Agent, you'll first need to upload the MSI installer to the Atera platform:

1. Log into your Atera account 
2. Go to Admin > Shared Script Library.
3. Click on Create Script.

2. Create a Script for the VIPRE MSI Installation

Now, create a script that will run the MSI installer silently on the target machines:

1. Script Title: Name the script (e.g., “Deploy VIPRE Endpoint Cloud Agent”).
2. Script Type: Select Batch Script.

Script Content:

Use the following batch script to deploy the VIPRE agent silently:

Make sure to replace the "C:\path\to\VIPREEndpointAgent.msi" with the actual path where the MSI installer will be located on the target device. If the installer is hosted on a network share or in cloud storage (like OneDrive, Dropbox), modify the script to download it first:

Alternatively, you can manually upload the MSI to each machine via Atera's File Transfer option before running this script.

3. Assign the Script to Devices

After creating the script, you need to assign it to the target devices:

1. Go to Devices.
2. Select the devices or device groups where you want to deploy the VIPRE agent.
3. Click Run Script and choose the VIPRE Endpoint Cloud Agent Deployment script you just created.
4. Optionally, schedule the deployment for a specific time by configuring the Scheduling Options to minimize user disruption (e.g., after hours or during maintenance windows).

4. Monitor the Deployment

Once the script is executed, you can monitor the deployment status in real-time:

1. Navigate to Reports > Scripts to view the status of the script execution on each device.
2. Check for any errors or issues during the installation process. Common errors might include:
   • Network issues preventing access to the MSI installer.
   • Devices being offline or unavailable during the scheduled deployment window.

5. Verify Installation

After the deployment is complete, verify that the VIPRE Endpoint Cloud Agent was successfully installed:

1. On each endpoint, check Programs and Features to ensure the VIPRE agent appears in the installed programs list.
2. Confirm that VIPRE services are running in the background by checking the Task Manager or using an automated script.
3. Log into the VIPRE Cloud Console to ensure the newly deployed endpoints are visible and reporting correctly.

6. Troubleshooting

If the deployment fails or certain devices do not install the agent correctly:

• Check Atera Script Logs: Review the execution logs within the Atera platform for any errors that might provide insight into the failure.
• Device Compliance: Make sure the target devices meet the minimum system requirements for VIPRE.
• Firewall or Network Configuration: Ensure that network or firewall settings aren’t preventing the device from downloading or installing the MSI.

7. Post-Deployment Management

Updating the VIPRE Agent: As new versions of the VIPRE Endpoint Cloud Agent are released, you can follow the same process to deploy the updated MSI installer across your endpoints.

Uninstalling VIPRE: To uninstall the VIPRE agent, create a similar script using the following command:

Replace {ProductCode} with the actual product code for the VIPRE agent, which you can find in the Windows registry on a machine where VIPRE is installed.

Conclusion

By following these steps, you can efficiently deploy the VIPRE Endpoint Cloud Agent across your organization's devices using Atera. Atera’s scripting and automation features make managing and deploying security software straightforward and efficient.

For further support or more detailed information, you can contact VIPRE Support or refer to Atera’s documentation on scripts and software deployment.