Configure Attachment Sandboxing

Written By Marissa Fegan (Super Administrator)

Updated at February 15th, 2024

Attachment Sandboxing uses advanced sandbox technology to quarantine harmful email attachments that can evade other antivirus or anti-spam software.

Attachment Sandboxing Settings

To get to Attachment Sandboxing settings:

  1. Click on Service Settings
  2. Select Sandboxing

  • Use Attachment Sandboxing default policy - If enabled, this default policy sandboxes all of the following attachment types:
    • .com, .doc, .docm, .docx, .dot, .dotm, .dotx, .exe, .htm, .html, .pot, .potx, .pps, .ppsx, .ppt, .pptx, .rar, .rtf, .xls, .xlsb, .xlsm, .xlsx, .xlt, .xltm, .xltx, .zip
    • .jpeg, .jpg, .pdf, .png (which are also scanned for QR codes that are converted to a URL, which is then checked for malicious behaviors)

Important

If you prefer to use a custom policy, this default policy must be disabled. Refer to Related Articles for details on how to create and enable custom Sandboxing policies.

 
  • Allow users to release emails - If enabled, messages to the end user also contain a link to the release delayed emails before the result from the sandbox is known; copies of attachments will still be analyzed; if the sandbox finds malicious attachments before this release link is used, the email cannot be released
    •   If disabled, messages to the end user will not contain a release link
  • Send delay notifications - If enabled, notifications about delayed mail will be sent