Product release information for VIPRE Endpoint Cloud agent for Mac, version 11.0.25.383, released on December 12, 2019. This article contains information on what's new in this release and the system requirements. There are also special instructions for installing on Mojave or Catalina. Any issues discovered with this version are listed here along with suggestions on how to work-around the issue, if applicable.

What's New

• Kernel Panic fix - This release fixes an issue where some machines with certain conflicting third-party drivers experienced a kernel panic condition. [VIPREMAC-1451]

Special Instructions

Due to tightened security requirements in later versions of macOS a few additional install steps are now needed, such as allowing the VIPRE system extension to load and allowing full disk access through Mac System Preferences.

Allowing Full Disk Access

As of macOS 10.14 Mojave, applications no longer have full access to all disk locations by default. Instead, Apple has given users the ability to decide if an application should have that access. For VIPRE, full-disk access is needed to be able to scan all disk locations for malware. Without this access, VIPRE cannot scan all disk locations, including Home and Time Machine backups and thus may not detect threats in those areas.

• Refer to Related Articles for more details on allowing full disk access.

Allowing the VIPRE System Extension

The first time you run VIPRE on an endpoint, you will need to adjust the Mac's Security Preferences to ensure the VIPRE system extension is allowed to load properly. 

• Refer to Related Articles for more details on allowing VIPRE system extension.

Allowing Notifications

When you use macOS Catalina (10.15), you can see notification popups only if you allow them.

• Refer to Related Articles for more information on allowing notifications in macOS Catalina.

More Information

For guidance on installing VIPRE on your Mac, refer to Related Articles to view our startup guide. To learn more about the available actions and settings see our full set of documentation available here.

System Requirements

You may install VIPRE Advanced Security on a Mac running

• macOS Catalina 10.15
• macOS Mojave 10.14
• macOS High Sierra 10.13
• macOS Sierra 10.12
• OS X El Capitan 10.11

Your Mac must also have

• At least 2 GB available RAM
• 1 GB available hard drive space
• Internet connection

Known Issues and Workarounds

This section lists issues that are known at the time of release. In some cases, these are bugs that we are working to resolve with a subsequent release. Other items may be due to causes outside of our control, such as bugs with other vendors' software. In all cases, we have tried to provide a workaround for you to consider, should you experience an issue.

If you have questions about a specific issue, please provide the issue ID (if applicable) when contacting our Technical Support team.

Cloud agent installer is blocked when executed on Catalina (VC-5375)

Symptom: On Catalina, when the PKG installer is opened, Mac displays a message similar to:  "vipre_agent_sitename_v.r.m-build.pkg can't be opened because Apple cannot check it for malicious software".

This is due to a new requirement by Apple to have installers notarized in order to install a package on Catalina. Without notarization, the above message is displayed. As VIPRE Endpoint Cloud generates a custom installer per the administrators' request, the package cannot be notarized by Apple.

Workaround: To install the agent package, locate the package, right-click and select Open. When the warning message (described above) is shown, click Open (not Cancel). The installation process will then proceed.

Active Protection is blinking red and VIPRE displays "At Risk" status
or a "System Extension Blocked" message is displayed

This is not a bug. By design, the Mac operating system (High Sierra and later) now requires users to approve the loading of third-party system extensions. In order for VIPRE to properly protect your system, you must approve VIPRE (ThreatTrack Security, Inc) to be loaded as a system extension.

• See this article for step-by-step instructions. 

Failure to allow the VIPRE system extension will cause Active Protection to be disabled.

• Active Protection is blinking red and VIPRE's status is "AT RISK"

Bugs fixed in this release

This section lists the bugs that have been fixed with this release.

• VIPREMAC-1451 - Kernel panic occurs on some machines with certain conflicting third-party drivers.