SafeSend has an additional logging mode to better assist with tracing environmental issues when running the SafeSend Web Add-in in Microsoft Outlook for Windows.
Enable SafeSend's Debug Mode
If you're using Microsoft Outlook for Windows, you can use the manifestlog file instead of the manifest file to enable SafeSend's debug mode in your email client.
To download the manifestlog, navigate to your SafeSend site at <your SafeSend Site URL>/manifestlog.
Access Log File
- From Microsoft Outlook for Windows, select About SafeSend in the ribbon
- Click Download log file
The log file will then be downloaded so you can review it and take any action necessary.