Table of Contents
What's NewSystem RequirementsBugs Fixed in this ReleaseKnown Issues and WorkaroundsProduct release information for SafeSend v5.0 on November 04, 2021, updated December 13, 2021.
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Update
12/13/2021: SAFE-962 has now been resolved.
11/18/2021: Added a new known issue; see SAFE-962 under the Known Issues section below.
What's New
For specific details, click on the tab for PC or Web add-in below.
PC Add-in
Data Loss Prevention Enhancement
In SafeSend v5.0, the PC add-in comes with the ability to run both DLP content scanning rules and DLP client keyword/domain list rules simultaneously. Refer to Related Articles for details on how to use Data Loss Prevention (DLP).
Automatic Scan of Encrypted Files
SafeSend now automatically scans files encrypted with Microsoft RMS (Microsoft's Rights Management System). The best part? No setup or configuration is required! Just attach the desired encrypted file to your email and send it as normal.
Group List Expansion
Grouped recipient list expansion has also now been added to the SafeSend PC Add-in. No configuration is necessary to expand groups or distribution lists other than initially setting up the groups.
To group email addresses by domain:
- From within Outlook, click File > Options > Add-ins > Add-in Options
- Select Edit settings then, under the Logic tab, click Advanced
- Locate GroupByDomain and click on False in the next column to change it to True
- Click Close Window
External Email Callout for DL within a DL
SafeSend PC add-in also now highlights email addresses external to your domain, hidden in distribution lists (DL) or SafeSend created domain groups, that you might not see otherwise. There is no configuration needed other than the initial setup of resolving DL membersTo turn on Resolve Distribution List Members:
- From within Outlook, click File > Options > Add-ins > Add-in Options
- Select Edit settings then, under the Logic tab, click Advanced
- Locate ResolveDLMembers and click on False in the next column to change it to True
- Click Close Window
Forbidden Recipients & Lists
Finally, SafeSend PC add-in now allows administrators to limit which specific email addresses or distribution lists their users are permitted to send emails to. Refer to Related Articles for specific details on how to use this feature.
Web Add-in
Refer to Related Articles for details on how to install the SafeSend Web add-in, including how to work with the settings.json and safesend-manifest.xml files.Updated Web Add-in Settings
The settings.json file has now been updated to include all applicable settings. There are five sections of settings you'll see that you can identify by the asterisks: Required, Commonly Used, Data Loss Prevention (DLP), Advanced, and Special Cases. Under each section's header, you will see each associated setting as well as a description, options for that setting, and syntax.
All lines that start with // are commented-out, meaning they are effectively ignored and exist for your information only. In order to enable any setting that is commented out, you simply need to uncomment the line that setting is on by removing the // from the beginning of that particular line. It's important to note that commented-out settings are in their default state, as described in the settings.json file.
Data Loss Prevention
SafeSend Web add-in version 5.0 introduces the addition of the Data Loss Protection (DLP) add-on, bringing more consistency across both add-ins. DLP can scan emails and attachments for specific client keywords or regular expressions and requires user confirmation before the email is sent. There are two important features associated with DLP:
- Client Keyword/Domain Scanning allows you to identify a set of client keywords or regular expressions and associate those with a set of client domains or individual email addresses
- DLP Content Scanning presents sensitive content to the user, allowing the user to determine if the email should be blocked or sent with additional confirmation
Refer to Related Articles for specific details on how to configure and use DLP.
Forbidden Recipients & Lists
Finally, SafeSend Web add-in now allows administrators to limit which specific email addresses or distribution lists their users are permitted to send emails to.
Refer to Related Articles for specific details on how to use this feature.System Requirements
| System Component | Minimum Requirement |
|---|---|
| SafeSend PC Add-in |
Operating Systems
Email Clients
|
| SafeSend Web Add-in |
.NET Core 3.1 Capable Web Server
Microsoft 365
Exchange 2019
|
Bugs Fixed in this Release
- SAFE-621 - Licenses with TLD wildcard are no longer accepted
- SAFE-402 - Nested attachments were not being scanned
- SAFE-272 - Data Loss Prevention (DLP) wasn't scanning tab names in .XLS or .XLSX files
- SAFE-227 - Resetting settings to defaults was resetting password as well
- SAFE-218 - Attaching .XLS files and sending to external email addresses causes list of files mentioned as "INVALID_FILE" to be dynamic; sometimes files are listed, other times they aren't, creating non-deterministic behavior
- SAFE-174 - Resizing the Confirm External Recipients dialog box caused the emails and attachments section to almost disappear
- SAFE-164 - Data Loss Prevention (DLP) not working with macro-enabled Word documents
- SAFE-163 - Display error in DLP table when a long string is set as the Client Keyword
- SAFE-132 - Strike-through option on recipients or attachments not visible for more than 20 recipients
- SAFE-644 - Text formatting tags such as <br>, <u>, <b>, <i>, <color=r,g,b>, and <color=red> are not showing properly on the confirmation dialog boxes
- SAFE-691 - The setting UseDomainColorCoding isn't displaying properly when enabled
- SAFE-745 - Embedded images are not always excluded from the attachment confirmation or DLP scanning
- SAFE-651 - StringMainPolicy, the string that controls what is displayed in the GUI and defaults to 'This email should be sent according to the %Group' may not render properly in some browsers when too large
- SAFE-753 - xheaders specified in the following settings are not displayed in the confirmation dialog box: SS_ClassificationXHeader, SS_ClassificationXHeaderValues
- SAFE-747 - Attachments are not grouping properly
- SAFE-719 - Subject and Body of an email may not trigger DLP scan when using on-prem Exchange
- SAFE-734 - Editing meeting subjects won't always trigger DLP scan when creating new meeting invitations
- SAFE-733 - Scroll bar with Microsoft365 account is not displayed after SafeSend confirmation dialog box
- SAFE-850 - TriggerEncryptionDefaultOption configuration is not showing the SafeSend confirmation dialog box
- SAFE-851 - PC add-in SafeSend confirmation dialog is recentered when a list or domain is collapsed or uncollapsed
- SAFE-846 - Embedded images are not displayed from Outlook on the desktop for Windows when using Web Add-in
- SAFE-834 - SafeSend confirmation dialog box is empty when a distribution list is in the To: field and an external recipient is in the CC: field
- SAFE-868 - New appointment can't be edited when the SafeSend confirmation dialog box is cancelled
- SAFE-872 - Emails sent with embedded images using Outlook for Mac arrive without the images
- SAFE-873 - Embedded images are not displayed when using Reply, Reply All, Forward or when sending from Drafts older when using Microsoft365
- SAFE-849 - When TriggerEncryptionMode is configured, Encryption is not registered in the Logs
- SAFE-779 - When a .MSG file is attached to an email, the attachment column is empty in the SafeSend confirmation dialog box
- SAFE962 - When using Microsoft 365, file attachments larger than 3MB prevent the SafeSend confirmation dialog box to not display, causing a failure with SafeSend's DLP validation
Known Issues and Workarounds
This section lists issues that are known at the time of release. In some cases, these are bugs that we are working to resolve with a subsequent release. Other items may be due to causes outside of our control, such as bugs with other vendors' software. In all cases, we have tried to provide a workaround for you to consider, should you experience an issue.
If you have questions about a specific issue, please provide the issue ID (if applicable) when contacting our Technical Support team.
Known Bugs
| Ticket Number | Description | Workaround |
|---|---|---|
| SAFE-315 (PC Add-in) | Notifications from SafeSend are not consistent across platforms. For example: In Microsoft 365, it will show up as informational but Exchange will show the same notification as an error with different verbiage. Please see the attached screenshot.  Error messages may include the following:
|
This is a Microsoft bug with no known workaround at this time. |
| SAFE-716 (Web Add-in) | Some parts of the User Interface don't display properly for languages that are read right-to-left | Attempt to use a different browser (see system requirements for details on supported browsers) |
| SAFE-845 (Web Add-in) | Data Loss Prevention sorting criteria is not consistent across different browsers or from PC add-in to Web add-in | There is no workaround at this time. |
| SAFE-808 (Web Add-in) | When StringMainMessage in Exchange/OWA is too long, it can take up the whole SafeSend confirmation dialog box and sometimes cause the page to be unresponsive | Keep your string as short as possible; it’s recommended to not use more than 142 characters (including spaces) |
| SAFE-757 (Web Add-in) |
An event is created on the organizer's calendar when clicking Send on the Outlook event in Microsoft365, then clicking Cancel from the SafeSend confirmation dialog box | Manually cancel the Outlook event |
| SAFE-900 |
Embedded images are not being removed from SafeSend confirmation dialog box after deleting them from the email body |
Confirm that your Drafted email is what you want to send and ignore the list in the confirmation dialog box |
| SAFE-929 |
Adding a new embedded image when using Reply, Reply All, or Forward causes any previously embedded image to disappear from the confirmation dialog box |
Confirm that your Drafted email is what you want to send and ignore the list in the confirmation dialog box |