Product release information for VIPRE Site Manager, released on 2024 October 01.

What's New

We are thrilled to announce the addition of a new site type in VIPRE Site Manager: VIPRE Endpoint EDR+MDR - a new product that we've added to the VIPRE portfolio. 

EDR+MDR builds on top of our Endpoint Security product to add enhanced threat detection, investigation, and remediation capabilities similar to other industry products but with enhanced features, usability, and monitoring.

What is VIPRE EDR+MDR?

VIPRE’s Endpoint EDR+MDR services offer comprehensive endpoint protection by combining advanced detection, response capabilities, and 24/7 monitoring. EDR brings AI-driven threat detection, next-gen antivirus, and remote forensic tools to quickly investigate and mitigate threats. MDR adds proactive incident response, offering continuous monitoring, network isolation, forensic analysis, and full incident remediation. Together, EDR+MDR ensures fast, coordinated defenses against evolving cyber threats, providing robust protection through user-friendly management consoles.

EDR capabilities include:

• All the next-generation anti-malware, anti-virus, and anti-threat capabilities included in VIPRE Endpoint Detection & Response, and Endpoint Security Cloud and Server, including AI-driven malware detection, network intrusion detection, DNS protection, web exploit detection, and anti-spam engines
• Additional advanced threat detection and correlation engines that combine raw events, security events, and contextual data to identify zero-day, living-off-the-land, and grey zone threats not detectable by classic next-gen AV
• The VIPRE Endpoint Web Access Control add-on, which provides policy-based access control to selected website categories to address compliance and duty-of-care concerns
• A clean and seamless incident investigation capability that surfaces relevant information and actionable data to first responders
• Application scanning to determine the risk profile of the endpoint and any potential vulnerabilities
• A remote shell that provides instant access to allow investigators to perform detailed forensic analysis on the endpoint; no installer is required
• Supplemental in-situ investigation with sandbox-based forensic threat analysis granting detailed insights into potential malware behavior.
• The ability to quickly and easily isolate threats that may reside on endpoints by preventing all network access to/from the endpoint
• Rapid response through built-in tools, including Vulnerability & Patch Management, remote process control, and remote file management

All of these capabilities are provided within a responsive console that can be used from anywhere, even while on the go, and supports the seamless exploration of all data through a deeply linked UI.

MDR includes:

• 24/7 monitoring and incident coverage
  • Our team of security experts will monitor your console 24 hours a day, seven days a week, 365 days a year to react to any new incidents, and then will quickly triage, investigate, and provide remediation
• Incident response
  • After your initial onboarding, we will handle proactive incident response, including forensic analysis, containment, and remediation by the VIPRE team leveraging our Remote Shell and other technologies; detected artifacts will be fully analyzed in sandbox environments to extract additional IoCs for further investigation and to support additional hardening
• Quarterly security reports
  • We will keep you informed about longer-term trends in your organization's security and highlight the value of this solution while ensuring that your environment and security solution are kept in tip-top shape and operating effectively
• IT security experts 
  • Our IT Security experts handle dozens of incidents daily, along with a friendly Support team to ensure you don’t run into problems

Leverage VIPRE's EDR+MDR solution to ensure no threat to your environment is missed and to help you reduce attack spread and dwell time while saving your internal team time and money.

Special Instructions

To create a new EDR+MDR site:

1. From the main menu, select Sites
2. In the top right of the screen, select Create Site
3. Fill out or select the following items:
   • Site Type - Select EDR+MDR
   • Site Name - This functions as the direct URL to the site
   • Company Name - This is internal, referential information that is designed to make it easier for your organization to manage the customer
   • Billing Contact - This is the person that you would contact if you had an issue with billing for this customer
     • (Optional) Read-only account - Selecting the box next to Create read-only user account for billing contact will create a read-only account intended for customer use; this makes it easier for the customer to track their own resource usage (this is also referred to as the view-only tenant role)
   • Type
     • Billed creates a standard, billable client site
     • Trial creates a 30-day trial site that customers can use when they are evaluating your service and determining if they want to commit; see Trial Sites for more information
   • Estimated seats - This is the number of devices you believe the customer will use
     • This is just a reminder for your business; the system will not automatically respond to overages; instead, the estimated seats number can be used for quick reference, and to identify customers who may be utilizing their service more than first anticipated
   • Contract End Date - As above, the Contract End Date is only a reminder — you can later sort by expiration date to find the customers whose contracts you need to start negotiating
     • By default, this is set to a year in the future for Billed sites and a month out for Trial sites
   • Includes 
     • Web Access Control
     • Device Isolation
     • Vulnerability and Patch Management
4. Select Create to add the site to Site Manager

To convert an existing site to EDR+MDR:

1. From the main menu, select Sites
2. Select the desired site name to expand its information
3. Select Site setup
4. Next to Site Type, click Convert to EDR+MDR
5. Click the checkbox to acknowledge the EDR+MDR service and billing statement
6. Select Update

The site is then updated with your changes immediately. 

EDR+MDR Product Documentation

Navigate to the VIPRE Endpoint EDR+MDR guide for all product documentation, including a guided setup to get your customers started with EDR. Here are some quick links below, organized in the same way as the product menus, to help you find what you need:

• EDR+MDR Onboarding
• EDR+MDR Monitor
• EDR+MDR Manage
• EDR+MDR Investigate
• EDR+MDR Setup
• EDR+MDR What's New (release notes)

System Requirements