How your SafeSend Web add-in behaves during a network interruption isn't random. It is dictated by the manifest you choose. SafeSend Cloud provides two pre-configured manifests to control security policies, offline access, and connectivity rules. Understanding the differences is key to ensuring a seamless and secure experience for your users.

SafeSend Cloud Manifest Configuration Options

Choosing the right manifest depends on your organization's security posture, user workflow, and compliance needs. 

Enforced Protection Mode

Choose this if your organization is seeking a balance between robust security and practical usability.

This manifest is the best-of-both-worlds solution. It enforces your security policies to prevent accidental data loss but is designed to handle common issues like network interruptions gracefully, ensuring users remain productive. It provides real security without the heavy-handed restrictions of the strictest mode. 

• Ideal for: A general deployment across most of your users
• User Experience: Secure and reliable, with built-in safeguards
• Core Benefit: Enforces security rules while maintaining a smooth workflow

User Experience

Emails are checked as you're composing. If a review is needed, tips are provided at the top of the email and within the task pane asking you to Review. (Clicking Dismiss only dismisses the tip, not the need to review.)

• In the event of a loss of connectivity to SafeSend, end users will still be able to click Send Anyway and bypass SafeSend
• End user is unable to use Outlook Offline Mode

User Prompt Mode

Choose this if your primary goal is to educate users and foster security awareness with minimal disruption.

This manifest acts as a helpful "guardrail" rather than a locked gate. It alerts users to potential issues with their email but ultimately trusts them to make the final decision. It's the best choice for organizations that prioritize workflow speed and user autonomy while still encouraging secure practices. When using in Outlook Offline Mode, 

• Ideal for: Organizations with a strong culture of trust
• User Experience: Lowest friction; policies are advisory
• Core Benefit: Promotes awareness without blocking productivity

User Experience

Emails are checked as you're composing. Tips are provided in the task pane asking you to Review or Send. When the end user clicks Send without reviewing, these three choices come up every time: Send Anyway, Review, or Don't send. 

• In the event of a loss of connectivity to SafeSend, end users will still be able to click Send Anyway and bypass SafeSend
• In Outlook Offline Mode, end users can hit Send and the email will wait in the Outbox and send automatically upon reconnection to the internet, bypassing SafeSend (acting as if there is no add-in)

Manifest Configuration Comparison 

Manifest Config Mode	Online Behavior	Behavior in Outlook Offline Mode	Behavior if SafeSend server is unreachable
Enforced Protection Mode	Emails are checked as you're composing. If a review is needed, tips are provided at the top of the email asking you to Review.	Email Blocked Dialog box states SafeSend cannot process email - Click OK Dialog box asks to save changes - Click X Email is saved to Draft folder	Bypasses SafeSend Click Send Anyway sends email without review
User Prompt Mode	Emails are checked as you're composing. Tips are provided in the task pane asking you to Review or Send. When the end user clicks Send without reviewing, these three choices come up every time: Send Anyway, Review, or Don't send.	Bypasses SafeSend Click Send Email waits in Outbox folder until Internet connectivity is reestablished	Bypasses SafeSend Click Send Anyway sends email without review

Still unsure? Click Get Help within the SafeSend Cloud admin console to request additional assistance.