This section displays a list of all the mailboxes for a specific customer.
Action Dropdowns
Actions can be performed against a list of selected users or the results of a filtered search. Note that the "Select all" checkbox only selects all mailboxes on the selected pages. Users on other pages will not be included.
● Export: This is used for exporting selected users into a .csv file.
● Activate: Enables service for selected users.
● Deactivate: Disables service for selected users.
● Reset Password: Sends a password reset email to the selected users.
● Enable Quarantine Report: Allows Quarantine Reports to be sent to the selected users.
● Disable Quarantine Report: Disables Quarantine Report for the selected users.
● Delete: Deletes selected users.
● Add to Groups: Add selected users to custom-defined user groups.
● Remove from Groups: Remove selected users from particular groups.
Action Links
● Delete All: Completely purges all user accounts from the customer.
User List Fields
- Email Address: Displays the user's full email address.
- User: Displays the user’s username.
- Domain: Displays which domain the user belongs to.
- First Name: The user's first name.
- Last Name: The user's last name.
- Groups: Displays a list of user groups this user is associated with.
- Admin Role: Displays if they are currently an admin of any service, most users should have this field blank.
- Active: Displays if a user is currently active or suspended.
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Services: Displays all the services the user is subscribed to. The status of these services are detailed in the "Active" column as follows.
- Red Cross: Indicates they are subscribed to the service but it’s disabled. If a user is subscribed to any “hosted” services, the mailbox will retain all old information even if the service is disabled unless you UNSUBSCRIBE them.
- Blue Checkmark: Indicates the service is currently active.
- Source: Displays how the user was created. Either manually in the portal, synced through LDAP services or populated via SMTP.
- Secondary: Indicates whether the user is a secondary address of another mailbox.
- Archiving: Indicates whether the user has archiving features enabled.
- Quarantine: Indicates whether Quarantine Reports are enabled or disabled for the user.
- Routing: Displays the user-level routing options selected for the user.
- Site: If routing is redirected to be delivered through a particular site, it will be listed here.
- Switch Level: (Arrow Icon) Clicking this button Switches Context to the mailbox entry. This is only available if this option is enabled by the super admin.
- User Details: (Slider Icon) this will allow you to view the user details.
- Delete: (Trashcan Icon) permanently deletes the mailbox entry.
Import Users
This section allows bulk import of users (mailboxes), either via CSV file or CSV pasted text. Once an import task is scheduled, it will start importing all users shortly.
Valid Fields: Email, First Name, Last Name, Password, Site, Secondary Address, Alias, Forwarding Address, Redirected Address, Group
● Email column is required; the rest is optional.
● Secondary Address, Alias and Forwarding Address columns can be specified multiple times.
● Depending on the setting for secondary accounts, only either Secondary Address or Alias will be a valid field.
● Messages received by the user will forward a message copy to the Forwarding Addresses.
● Messages sent to Secondary Addresses will also be sent to the user, while those sent to an Alias will be redirected to the primary mailbox.
● Users with a Redirected Address defined will have their messages sent to that address instead of their own mailbox.
● Email for the user will be routed to the Site.
● If Password is not specified in the CSV data, then a random password will be generated.
● Capitalization is important, e.g. First Name will work, but first name will fail.
User Groups
User groups are used for defining groups of accounts to apply advanced policy actions towards.
Columns
- Name: Name of the group.
- Description: Description of what the group is.