VIPRE Security Knowledge

Release Notes for VIPRE Cloud Agent for Windows - 2024 Dec 09

Super Administrator

Written By Marissa Fegan (Super Administrator)

Updated at December 9th, 2024

Table of Contents

What's New VIPRE Recommends Helpful Links Fixed in this Release Known Issues and Workarounds System Requirements VIPRE Site Manager System Requirements

Product release information for VIPRE Cloud Agent for Windows version 13.2.8665, released on 2024 December 09.

What's New

This service release of the VIPRE Agent for Windows is available for all VIPRE Endpoint products, including Endpoint EDR+MDR, Endpoint Detection & Response (EDR), Endpoint Security Cloud (ESC), and Site Manager (VSM). This release focuses on enhancing performance and reliability, incorporating a series of key improvements, including:

  • Increased stability of the installation process
  • Optimized upgrade workflows
  • Significant updates to firewall drivers
  • Improved definition update mechanisms
  • General stability improvements

VIPRE Recommends

Keeping all software in your environment as up-to-date as possible is critical. New software releases often fix issues with older product versions that, unless addressed, could leave you vulnerable. As such, VIPRE recommends updating to the most recent version as soon as possible.

 

Fixed in this Release

This update has resolved several issues with the agent. System crashes have been addressed, including "Page Fault in Nonpaged area" errors, recurring crashes on Windows Server 2019 VMs, and Windows 10 VM crashes linked to SBAMSvc.exe. Installation and communication issues are now resolved, such as agent installation failures, loss of communication with VIPRE Endpoint Cloud, and disconnections after failed definition updates. Persistent notifications have been eliminated, including continuous popups during URL Filtering extension installation and frequent reboot prompts. Additionally, functionality improvements have fixed permissions errors when mounting ISO files and restored normal bandwidth performance on VMware guest endpoints with Web/DNS Protection enabled.

Known Issues and Workarounds

This section highlights issues identified at the time of release. Some are bugs that we are actively addressing in future updates, while others may be related to third-party software. We've provided workarounds to help you manage these situations effectively wherever possible.

Current known issues include:

  • Device Control Limitation: Blocking Mobile Device Storage does not prevent iTunes Sync as expected
  • Laptop Crashes: Devices using docking stations with Realtek NICs may experience crashes; updating the laptop’s Realtek drivers is recommended as a resolution

System Requirements

VIPRE Site Manager System Requirements

Product or Component System Requirements

VIPRE Cloud Web-based Consoles

  • Site Manager
  • Endpoint EDR+MDR
  • Endpoint Detection & Response
  • Endpoint Security Cloud

We support the latest release of the following browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari 
VIPRE Update Proxy
  • A PC with a network connection
  • Refer to the list of Operating Systems under VIPRE Agent for Windows
  • Microsoft .NET Framework 4.0 or higher

VIPRE Update Proxy is a supplemental application tool that works with your existing deployment of VIPRE Endpoint Security Cloud or Endpoint Detection & Response. For more information, refer to Related Articles for details on the VIPRE Update Proxy Guide.
VIPRE Cloud Agent for Windows

OPERATING SYSTEMS

  • Windows 11 (64-bit)
  • Windows 10 (32- & 64-bit, all versions)
  • Windows 8.1 (32- & 64-bit)
  • Windows 7 SP1 (32- & 64-bit) 
  • Windows Server 2022 (64-bit, excluding Server Core) 
  • Windows Server 2019 (64-bit, excluding Server Core) 
  • Windows Server 2016 (64-bit, excluding Server Core) 
  • Windows Server 2012 R2 (64-bit, excluding Server Core) 
  • Windows Server 2008 R2 SP1 (64-bit, excluding Server Core) 
  • Windows Small Business Server 2011 

HARDWARE

  • Dual-core processor recommended
  • 2.6 GB free disk space
  • 2GB RAM or better recommended

MISCELLANEOUS

  • Internet Explorer 8 or later

SUPPORTED EMAIL APPLICATIONS

  • Microsoft Outlook 2003+
  • SMTP/POP3 (Thunderbird, IncrediMail, Eudora, etc.)
  • SSL supported in Outlook only

SUPPORTED WEB BROWSERS FOR HTTPS URL PROTECTION

  • Google Chrome v79 or later
  • Microsoft Edge v79 or later
  • Mozilla Firefox v65 or later

VIPRE Cloud Agent for macOS

**EDR+MDR and EDR functions are not yet available for macOS

Operating System:

  • macOS Sonoma 14
  • macOS Ventura 13
  • macOS Monterey 12
  • macOS Big Sur 11 
  • macOS Catalina 10.15  
  • macOS Mojave 10.14  
  • macOS High Sierra 10.13  
  • macOS Sierra 10.12  
  • macOS X El Capitan 10.11  

Your Mac must also have:

  • 2 GB Memory
  • 1 GB available hard drive space
  • Active Internet Connection

 

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