Product release information for VIPRE Cloud Agent for Windows version 13.2.8665, released on 2024 December 09.
What's New
This service release of the VIPRE Agent for Windows is available for all VIPRE Endpoint products, including Endpoint EDR+MDR, Endpoint Detection & Response (EDR), Endpoint Security Cloud (ESC), and Site Manager (VSM). This release focuses on enhancing performance and reliability, incorporating a series of key improvements, including:
- Increased stability of the installation process
- Optimized upgrade workflows
- Significant updates to firewall drivers
- Improved definition update mechanisms
- General stability improvements
VIPRE Recommends
Keeping all software in your environment as up-to-date as possible is critical. New software releases often fix issues with older product versions that, unless addressed, could leave you vulnerable. As such, VIPRE recommends updating to the most recent version as soon as possible.
Helpful Links
Fixed in this Release
This update has resolved several issues with the agent. System crashes have been addressed, including "Page Fault in Nonpaged area" errors, recurring crashes on Windows Server 2019 VMs, and Windows 10 VM crashes linked to SBAMSvc.exe. Installation and communication issues are now resolved, such as agent installation failures, loss of communication with VIPRE Endpoint Cloud, and disconnections after failed definition updates. Persistent notifications have been eliminated, including continuous popups during URL Filtering extension installation and frequent reboot prompts. Additionally, functionality improvements have fixed permissions errors when mounting ISO files and restored normal bandwidth performance on VMware guest endpoints with Web/DNS Protection enabled.
Known Issues and Workarounds
This section highlights issues identified at the time of release. Some are bugs that we are actively addressing in future updates, while others may be related to third-party software. We've provided workarounds to help you manage these situations effectively wherever possible.
Current known issues include:
- Device Control Limitation: Blocking Mobile Device Storage does not prevent iTunes Sync as expected
- Laptop Crashes: Devices using docking stations with Realtek NICs may experience crashes; updating the laptop’s Realtek drivers is recommended as a resolution
System Requirements
VIPRE Cloud Admin Console System Requirements
| Product or Component | System Requirements |
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VIPRE Cloud Endpoint Security:
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We support the latest release of the following browsers:
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| VIPRE Update Proxy |
VIPRE Update Proxy is a supplemental application tool that works with your existing deployment of VIPRE Endpoint Security Cloud or Endpoint Detection & Response. For more information, refer to Related Articles for details on the VIPRE Update Proxy Guide. |
VIPRE Cloud Agent System Requirements
The VIPRE Cloud Agent is a component of the VIPRE Endpoint Security solution that provides comprehensive protection across various platforms and device types. It operates as a cloud-hosted service that manages and monitors endpoint security, protecting users from malware and other cyber threats.
View the system requirements and recommendations below.
| Platform | Supported Operating Systems | Recommended Hardware Requirements |
| VIPRE Cloud Agent for Windows |
Supported Email Client
1 Applies to version 13.4 and above |
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| VIPRE Cloud Agent for macOS |
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| VIPRE Cloud Agent for Linux |
The following Linux distributions have been validated:
The VIPRE Cloud Agent for Linux supports a wide array of Linux distributions beyond those listed above, including most modern Debian and RPM-based distributions. Because Linux environments vary, we recommend a test deployment to verify performance in your specific configuration.
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| VIPRE Cloud Agent for Android Devices & Chromebooks (aka VIPRE Security for Business) |
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| VIPRE Cloud Agent for Windows ARM 64 |
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