This section displays messages for all users under this customer.

Action Buttons 

• Refresh: This action refreshes the list of messages shown on the page
• Replay: This action will redeliver the message to the original recipient or another email address; delivery to another email address is only available when this customer has permission to view that message's full body; part of Email Continuity
• Release: This action will release a quarantined message and deliver it to the original recipient or another email address.
• Bulk Replay: This action will release the first one thousand messages of your selected search and deliver it to the original recipient; this can be limited, for example, to 250 messages, and an alert can be sent upon completion; part of Email Continuity
• Deny Sender: This action will add the sender's email address to the blacklist and will prevent all incoming messages from the email address.
• Deny Domain: This action will add the sender's entire domain to the blacklist and will prevent all incoming messages from the domain.
• Deny Sender at User Level: This action will add the sender's email address to the recipient's blacklist and will prevent all incoming messages from the email address for that recipient.
• Deny Domain at User Level: This action will add the sender's entire domain to the recipient's blacklist and will prevent all incoming messages from the domain for that recipient.
• Allow Sender: This action will add the sender's email address to the whitelist and will never block any incoming messages from the email address.
• Allow Domain: This action will add the sender's domain to the whitelist and will never block any incoming messages from the domain.
• Allow Sender at User Level: This action will add the sender's email address to the recipient's whitelist and will never block any incoming messages from the email address for that recipient.
• Allow Domain at User Level: This action will add the sender's domain to the recipient's whitelist and will never block any incoming messages from the domain for that recipient.
• Report: This action will report an email as spam; multiple occurrences may result in a sender being blacklisted.

Options

• Message Dropdown: Contains three different options:
  • All Messages: Displays all incoming and outgoing messages.
  • Inbound Messages: Displays all incoming messages.
  • Outbound Messages: Displays all outgoing messages.
• Export: Allows you to export a list of messages to CSV. Contains two options:
  • Export selected: Export selected messages based on the current search criteria.
  • Export All: If no messages are selected, the process will export all messages based on the current search criteria, up to a total count of 10000 message in one query).
• Columns: Allows you to adjust the displayed columns on the page. Additional data columns can be displayed by clicking on the gear icon   . Below is a list of all the columns available:
  • Response Code: Server Response Code for message delivery.
  • Type: Search for different types of messages (Spam, Virus, Clean, Quarantine, Rejected, Everything).
  • Reason: Reason why a message was handled by the filter. This will include codes for allow and deny list entries. Abbreviations and the codes can be found in the below table. 
• Delivery Status: Different delivery status of a message (Delivered, Deferred, Bounced). Deferred messages will attempt to redeliver to a customer’s server every 10 minutes for the first 24 hours and at increasing intervals for up to 7 days. Emails that have been Bounced by external recipients will not be retried.
• TLS: Shows if messages are encrypted using TLS (Yes, No).
• Date/Time Delivered: Displays the Date/Time of the delivery.
• Message ID: The unique system message ID. The search function allows searching for complete message IDs only, not parts.
• To: To whom the message was sent.
• Subject: Subject of the message.
• Direction: Shows if the message was incoming or outgoing.
• From (envelope): Who the actual sender is (used to see if the email was spoofed).
• Origin IP: The IP address of the message.
• Policies: The name of the policies which apply to the message. This option is only in effect for quarantined messages.
• Size: Total size of a message. When used for search, returns messages of size equal to or greater than the given size (in bytes). This field accepts value and units. There are 1024 kilobytes (MB) in a megabyte (MB). Some possible options are (10KB, 2MB, 1GB, ...)

Reason codes

Search Options

Each column header will have a textbox or a drop-down field where you can enter your search criteria; once you have entered the desired information, you can click the search button to get your results. You can enter multiple search criteria to get a narrower result. If you wish to reset the search, simply click the "Reset" button, and the search will be cleared, and the page will be reloaded to default.